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6 Steps to Engagement Marketing: the VAIRCG Method

By September 3, 2019April 23rd, 2020No Comments

When it comes to engagement marketing, there’s nothing more powerful than building relationships. It’s about making sure customers know you care about them every step of the way. Then they’ll want to give you money.

Here’s our abridged Engagement Framework in 6 steps.

Step 1: Visibility

WHAT? Get noticed. Not to just anyone, but the right ones. Break through the noise.

HOW? This is all about Persona Development by 1) creating your personas, 2) finding where they visit, and 3) knowing what they’re looking for. Use persona, customer, and market data. You want to reach your target audience and capture the people who want to know about you.

Personas. Personas. Did I say personas?

The Tools

  • Buyer personas
  • Attribution model
  • KPI’s
  • Inbound & Outbound marketing

Step 2: Attraction

WHAT? The first customer interaction. The first acknowledgement you exist. You want your personas to take more than 3 seconds to look at what you offer.

HOW? The difference between seeing (Visibility) and doing (Attraction) is creating content that attracts them. It’s educational, valuable and relevant content that makes them click with you and on your links. Write about things that address a persona’s desires and helps their situation. Here’s a tip: talk to each persona’s pain points.

Seeing vs. Clicking

Views vs. Engagement

Idle vs. Action

The Tools

  • Personalized content
  • Persona research
  • Content marketing strategy
  • Attraction score (demographic & firmographic)

Step 3: Interest

WHAT? Velocity of Attraction: something you might call the “second look.” You can never go wrong with personalized nurturing. They gave you a chance – will they give you a second? Third? Tenth?

HOW? After that first download, click, comment, or read, don’t let them leave! If you did your homework, you have more to offer than just one e-book or blog or video. Use persona specific nurturing journeys to keep them engaged.

More content! Blogs, articles, e-books, demos, podcasts…

The Tools

  • Helpful content
  • Marketing automation
  • Customer control
  • Compelling persona stories

Step 4: Relationship

WHAT? Finally! You get a genuine face-to-face interaction, online or offline. You can put a face (or voice) behind that name.

HOW? Goodbye automation, hello CRM. With the forces of sales and marketing combined, you can increase productivity and create a seamless, happy customer journey.

The Tools

  • Sales + Marketing (SLA) process
    • MQL
    • SQL
  • Persona’s sales process
  • Requirements for qualification (BANT)
  • Sales funnel definition
  • CRM

Step 5: Commitment

WHAT? The Holy Grail. Customers make the final buy. Congratulations!

HOW? Now for the hard part: keep them happy. Engage. Support. Listen. Do anything and everything that has to do with customer service.

The Tools

  • Customer surveys & feedback
  • KPI’s
  • Usage and Adoption analytics
  • Anything to meet their needs

Step 6: Growth

WHAT? One word: advocates. Your customers want to evangelize about everything you do. And you won’t even have to lift a finger. This is the most overlooked step in the buyer’s journey.

HOW? Be on top of software renewals and subscriptions. Customer service and satisfaction is key every time. Go back to your existing customers. Be sure to fulfill their desires and go above and beyond their expectations.

Did You Know?

Acquiring new customers is 5 times more expensive than keeping old ones.

The Tools

  • Communities and reviews
  • Marketing expansion
  • Outline of existing buyer personas & segmentations
  • Continuous engagement programs
    • Loyalty programs
    • Campaigns
    • Check-ins
    • Birthday celebrations




Everything sort of melds in together. One step to the next should never feel like a chunk of to-do lists. It’s an ongoing process of customer happiness.

Download our Engagement Framework eBook to learn and read more – then reach out and let us know how we can help.


Solomon Solution

At Solomon, we believe every lead, contact, and opportunity is more than a transaction – they’re relationships that need to be nurtured far beyond a single campaign or transaction. We are an engagement design firm that focuses upon the real motivators for strong customer engagement and we deliver actionable solutions and company-wide marketing strategies. Solomon Solution uses innovative products and expert consulting services to transform your customer engagement journey – from initial spark to advocacy.

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